Billeo+

• What is Billeo+?
Billeo+ gives you all the great features of Billeo plus access to your Billeo Vault located in the cloud. With Billeo+ you can access your passwords and stored data on any PC with Billeo+ installed.
Click here to learn more about Billeo+
• What platforms does Billeo+ support?
Billeo+ is available for both the PC and the Macintosh(Intel Based).
• I currently have a Billeo account; do I have to download Billeo+?
Billeo+ provides you with all the great features of Billeo plus the ability to use information across multiple machines. However, you do not have to download Billeo+, you can continue to use the original Billeo Browser App, where you will only be able to access your information on a single machine.
• How secure is my important information with Billeo+?
Billeo uses strong AES encryption technology to keep your information safe. To safeguard your payment information (such as credit card number, bank account numbers and the passwords for your online accounts), Billeo encrypts your data using AES 128-bit encryption technology. This is the same technology that banks use to safeguard your personal information. Your vault is like a virtual safety deposit box, and your information can only be accessed by you, with the unique Billeo Username and Password you created.
• I really like using Billeo+ Beta, when will the final product be released?
We are happy that you like Billeo+ Beta. You can continue using Billeo+ Beta for free during the beta period. Keep checking our website for more information on when we will be launching the final product.
• I upgraded to Billeo+, can I revert back to Billeo?

Yes, you can revert back to Billeo. You will need to perform the following steps to go back.

 

Uninstall Billeo+

• In your browser click on the Billeo+ icon
• Scroll down and click Help
• To begin uninstalling, click Uninstall

 

Install Billeo

After you have completed the uninstallation of Billeo+, Click here for Windows and Mac respectively to start installing Billeo

 

If you have any trouble with reverting back or with your vault, you can contact Customer Service at support@billeo.com

• Can I sign in from two different machines and access my vault from both machines at the same time?
Yes, you can sign in from two different machines at the same time. If you make any changes to one machine, the information will not be available to the other machine until you sync that machine to the server. To manually sync a machine to the server you have to open settings from the toolbar. As soon as the sidebar is opened the machine is synced with the server.

 

To open settings follow the below steps.

• In your browser click on the Billeo+ icon
• Click Settings

 

NOTE:If you are signed in to two machines at the same time, we do not recommend you change passwords from both machines. Choose one machine as the one on which to change passwords, to avoid issues with password change ordering.

• If my computer or iPad is lost or stolen, is my information safe?

We are sorry to hear of your misfortune. With Billeo+ you save your information in the Cloud and therefore even in the unfortunate situation you lose your device, your important information is still secure in our servers. One can only access your information if they know your Billeo+ username and password. In order to protect your security please ensure you never give out your Billeo username and password.

 

If your were using Automatic Sign-in, please take the following steps as a precaution:

• Logon to your Billeo account via a trusted computer with Billeo+ installed.
• Change your password.

If security is of paramount importance and you don't mind a little inconvenience, you can uncheck Automatic Sign In.

 

Here is how to do it:

• In your browser click the Billeo+ Icon, then click Sign Out
• Click the Billeo+ Icon again, but, this time click Sign In
• On the Sign In dialog box, uncheck Automatically sign in before signing in using your Billeo username and password
• Click the Billeo+ icon, then Settings to select an appropriate Timeout period

 

Your Timeout setting tells the Billeo+ browser app to automatically sign you out after the specified amount of time. Setting it to a low number will prevent un-authorized access to your machine should this be a concern. The default Timeout setting is Never.

• Where are my passwords and eWallet information stored?
Your passwords and eWallet information are stored securely in our servers using strong encryption. This central location for your information gives you the ability to access your information from multiple devices. A synchronized copy of your information will also be stored locally on your computer for performance reasons.
• I do not see the Backup and Restore buttons in my Billeo+ settings, how can I transfer my Vault to another computer?

Billeo+ uses a cloud-based Vault system that allows seamless access to your Vault data from any computer with Billeo+ installed. (The eWallet data is also accessible from our ShopSmart App for the iPad.) With Billeo+, you no longer need to transfer your Vault via the backup and restore method. If you have Billeo+ running on one computer, simply install Billeo+ on the second computer, and then sign in to your account. You will then have access to all your information on the server.

 

If you have downloaded Billeo+ on a new computer and would like to transfer your Vault to this computer, you can:

• Download Billeo+ on the old computer. When prompted, select to use the Vault on the old computer for your Billeo Vault. This will overwrite any information on the server with the information from this Vault. You will now be able to access your Billeo Vault from both computers.
• Alternatively, if you do not want to download Billeo+ on the old computer, backup the Billeo Vault from the old computer onto a USB using the backup button. Then, contact customer service at support@billeo.com to help you with the transfer.
• Why should I keep a local backup of my vault on a shared or untrusted computer?

With Billeo+ your information is stored securely on the Billeo cloud server. Our secure encryption mechanisms mean that if you forget your password, you can only recover the password from a trusted computer (that is, one with which you use auto-sign in). If you have chosen to not allow any of the computers you use to be trusted (so that you need to provide your password every time), then you can never recover your password if you happen to forget it.

To help avoid this potential problem, we have provided another level of "trusted" computer, where you allow us to keep a local backup of your vault on a non-auto sign in computer. If you choose this option, you would still need to provide your password to get access to your account whenever you log in. However, if you were to forget your password, this computer would be available to recover your password. When you select this option, a copy of the your vault is placed on your computer, encrypted and secure, to be used only for password recovery purposes.

We recommend you choose this option only for computers which you own, preferably your primary computer. We do not recommend using this option with computers owned by others, such as hotel or school computers.