Platform Support

Vista/7: Every time I fill a password, I am automatically signed out. How can I fix it?

The Windows Vista/7 platform has introduced a new security feature which requires your Billeo password vault to be located inside the C:\Users\(Your Windows Username)\AppData\LocalLow\Billeo\(Your Billeo Username) folder. Therefore, in order to resolve this particular issue it is necessary for you to move your vault files. To move the vault files, please follow these instructions:

• Sign out of Billeo by clicking the Billeo icon and selecting Sign Out
• Copy your Billeo password vault files from its current directory to C:\Users\(Your Windows Username)\AppData\LocalLow\Billeo\(Your Billeo Username). These files will be pwd_vault.dat and ewallet.dat
• You may need to create a directory inside the Billeo directory using Your Billeo Username as the directory name. To create this directory, right click and go to New | Directory
• Open the Sign In dialog box by clicking the Billeo icon in your browser and selecting Sign In
• From the Sign In dialog box, click Options to change your Vault Location
• Click the button with three periods and navigate to C:\Users\(Your Windows Username)\AppData\LocalLow\Billeo\(Your Billeo Username) and then click OK
• Sign in to Billeo using your Billeo username and password to begin using your previously saved passwords, and start saving new passwords